phfamos Privacy Policy

1. Introduction

1.1 phfamos ("we", "us", "our") is committed to protecting the privacy and personal data of all users of the phfamos platform ("you", "your"). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in connection with your use of the phfamos website, mobile platform, and all related services (collectively, the "Platform").

1.2 By registering an account or using any part of the phfamos Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the phfamos Platform.

1.3 This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated herein by reference.

2. Information We Collect

2.1 phfamos collects personal data that you provide directly to us, as well as data collected automatically through your use of the Platform. The categories of personal data we collect include:

Information you provide directly:

• Full name, date of birth, and gender
• Email address, mobile number, and residential address
• Government-issued identification documents (e.g., Philippine passport, SSS ID, driver's license, PhilSys ID) submitted for identity verification (KYC)
• Payment information, including GCash account details, PayMaya account details, BPI, BDO, Metrobank, or UnionBank account details
• Username, password (stored in encrypted form), and security questions
• Communications you send to our support team via live chat or email
• Responsible gaming preferences, including deposit limits and self-exclusion requests

Information collected automatically:

• IP address, device type, operating system, and browser type
• Geolocation data (country and region level)
• Session data, including login timestamps, pages visited, and time spent on the Platform
• Game activity records, including bets placed, games played, and transaction history
• Cookie and tracking technology data (see Section 5)

2.2 phfamos does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or where you voluntarily provide such information in the context of a responsible gaming self-assessment.

3. How We Use Your Data

3.1 phfamos uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your phfamos player account, including verifying your identity and age (21+).
• Service delivery: To provide access to games, process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank, and deliver customer support.
• Legal compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, the Data Privacy Act of 2012, and any requirements of relevant regulatory authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other prohibited conduct.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to enforce responsible gaming tools such as deposit limits and self-exclusion.
• Communications: To send you account-related notifications, transaction confirmations, and, where you have opted in, promotional communications about phfamos offers and bonuses.
• Platform improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the phfamos Platform.

3.2 phfamos will not use your personal data for any purpose that is incompatible with the purposes described in this Privacy Policy without first obtaining your consent or as otherwise permitted by applicable law.

4. Sharing Your Data

4.1 phfamos does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment service providers, solely for the purpose of processing your deposits and withdrawals.
• Game providers: Third-party game software providers who supply games available on the phfamos Platform, to the extent necessary to deliver the gaming service.
• Identity verification providers: Third-party KYC and AML compliance service providers who assist phfamos in verifying player identities and complying with legal obligations.
• Regulatory authorities: Government agencies, law enforcement bodies, and regulatory authorities in the Philippines, where disclosure is required by law or court order.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who process data on behalf of phfamos under strict data processing agreements.

4.2 All third parties with whom phfamos shares personal data are required to handle such data in accordance with applicable data protection laws and are prohibited from using your data for any purpose other than the specific service they provide to phfamos.

5. Cookies & Tracking Technologies

5.1 phfamos uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and analyze Platform usage. The types of cookies we use include:

• Essential cookies: Required for the Platform to function correctly, including maintaining your login session and remembering your preferences.
• Analytics cookies: Used to collect anonymized data about how players use the phfamos Platform, helping us identify areas for improvement.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorized access.

5.2 You may control cookie settings through your browser preferences. Please note that disabling essential cookies may affect the functionality of the phfamos Platform and your ability to access certain features.

5.3 phfamos does not use third-party advertising cookies or share cookie data with advertising networks.

6. Data Retention

6.1 phfamos retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. In particular:

• Account and identity verification data is retained for a minimum of five (5) years following account closure, in accordance with AML and regulatory requirements.
• Transaction records are retained for a minimum of five (5) years.
• Customer support communications are retained for three (3) years.
• Marketing preferences and opt-out records are retained indefinitely to honor your preferences.

6.2 Upon expiry of the applicable retention period, phfamos will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

7. Data Security

7.1 phfamos implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the phfamos Platform
• Encryption of sensitive data at rest, including passwords and payment details
• Access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits and vulnerability assessments
• Two-factor authentication options for player accounts

7.2 While phfamos takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, phfamos will notify you and the relevant authorities as required by applicable law.

8. Your Rights

8.1 Under the Philippine Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by phfamos:

• Right to be informed: The right to know how your personal data is being collected and processed.
• Right of access: The right to request a copy of the personal data phfamos holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

8.2 To exercise any of the above rights, please contact the phfamos Data Privacy Officer at [email protected]. phfamos will respond to all verified requests within thirty (30) days.

9. Minors

9.1 The phfamos Platform is strictly intended for persons aged 21 years and above. phfamos does not knowingly collect personal data from individuals under the age of 21. If phfamos becomes aware that personal data has been collected from a person under 21, such data will be deleted immediately and the associated account will be closed.

9.2 If you believe that a minor has registered on the phfamos Platform or provided personal data to phfamos, please contact our support team immediately at [email protected].

10. Third-Party Services

10.1 The phfamos Platform may integrate with third-party game providers, payment processors, and other service providers. These third parties operate under their own privacy policies, and phfamos is not responsible for the privacy practices of third-party services. phfamos only shares the minimum personal data necessary for third parties to perform their contracted services.

10.2 phfamos does not include third-party advertising networks, social media tracking pixels , or behavioral profiling tools on the phfamos Platform.

11. International Transfers

11.1 phfamos primarily stores and processes your personal data within the Philippines. In cases where data is transferred to service providers located outside the Philippines — for example, cloud infrastructure providers — phfamos ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and its implementing rules and regulations.

11.2 By using the phfamos Platform, you consent to the transfer of your personal data to countries outside the Philippines where phfamos's service providers operate, provided that such transfers are subject to adequate data protection safeguards.

12. Changes to This Policy

12.1 phfamos reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision will always be displayed at the top of this page.

12.2 Your continued use of the phfamos Platform following the posting of any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the revised policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by phfamos, please contact our Data Privacy Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the phfamos Platform
• Response Time: Within 30 days of receipt of your request

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been adequately addressed by phfamos.